The Consortium

The TICKET consortium comprises seven partner universities: University of Edinburgh, University of Amsterdam, University of Granada, Jagiellonian University of Krakow, University of Bologna, Katholieke Universiteit Leuven, and Freie Universität Berlin.

There are also three associate partners: the Coimbra Group network, European University Foundation and Complutense University of Madrid.

What will TICKET do?

  • Create a modular training programme to support staff in developing intercultural competence (IC) skills.
  • Design a suite of flexible digital tools that can be tailored to diverse institutional contexts.
  • Develop a toolkit to support staff as they engage with IC-related professional development.
  • Produce a handbook and framework for policy makers and higher education institutions with practical instructions to implement TICKET locally, in order to enhance their internationalisation initiatives and Continuing Professional Development programmes for staff.


The project will meet a series of specific objectives:

  • Develop pedagogical content in a virtual resource bank and toolkit specifically aimed at equipping staff with IC skills.
  • Improve transversal skills, social and civic awareness, digital skills and media literacy in staff, which in turn will support their interactions with students.
  • Develop innovative learning approaches though gamified reflective tools focussing on cultural adaptation and immersion, intercultural competence, and introducing cultural intelligence into the classroom environment.
  • Create effective learning pathways for diverse groups, including staff with special needs and disadvantaged or under-represented groups, to foster inclusion.
  • Design a holistic and transferable model for supporting IC skills in staff through an innovative learning technology environment that can be replicated in other institutions.
  • Develop a virtual support environment and provide a platform to facilitate joint efforts in teaching and learning using new technologies, including opportunities for mentoring and sharing best practice.

Dissemination and Training Activities

The project outputs will be shared with the higher education community and the wider public through the following events:

  • Training programme design and online tool event hosted by University of Bologna in Italy.
  • Staff toolkit event hosted by Jagiellonian University in Poland.
  • Handbook and framework event for policymakers hosted by University of Edinburgh in Brussels.
  • Final dissemination event hosted by FU Berlin in Germany.

The project will also hold three (3) International Staff Weeks, one in each year of the project. Each partner will send staff champions from their institution to these staff weeks, where participants will be trained to train other staff and disseminate the outputs of the TICKET training programme and staff toolkit at their own institutions and beyond.


The project will directly impact 210 staff participants (30 per institution) and 70 (10 per institution) local stakeholders, including minority groups, policymakers, and other higher education institutions. The portfolio of dissemination activities and training events will attract 230 local participants and 35 international participants who will be encouraged to join the project’s ‘Community of Practice’ which will help practitioners to adopt, modify and embed the project results, tools and resources in their own institutions. The primary impact for staff participants will come in the form of improved intercultural competences through the development of a training programme, delivered virtually through online and digital tools and physically through international staff events, for uniquely supporting students in a variety of contexts relating to mobility, internationalisation and diversity and inclusion in the classroom. The training programme, staff toolkit and framework will be made available as open educational resources and therefore accessible to institutions of higher education and other stakeholders throughout Europe and beyond.