Welcome to the TICKET Training Programme!
The TICKET Training Programme provides a tailored, integrated and engaging professional development opportunity for staff to improve their own intercultural competence (IC) and thereby support their students in developing their intercultural capabilities. The Training Programme has been designed to equip staff in universities with the IC needed to address the challenges they are faced with, including (but not limited to):

  • Teaching, learning, and assessment for diverse student cohorts (this includes cohorts of students who are international overseas students; students on a mobility experience; students from an indigenous cultural background, and students with special needs from under-represented groups).
  • Supporting student development of IC as one of the requirements for graduates for further study and employment in a global economy.
  • Preparing students for mobility or further studies that are likely to be carried out in other countries.
  • Collaboration with academic and professional services colleagues from diverse cultural backgrounds in their own institutions (due to increased staff mobility).
  • Living in different cultural settings (due to increased staff mobility).
  • Lack of provision and recognition of professional development of IC in the performance management of staff.

You can now register for access to the TICKET Training Programme!

Once you have access to the Training Programme, you will also have the opportunity to complete a short self-assessment. This optional task will be a personal reflection on what you learned after you complete the module(s) you are interested in. Participants who complete the self-assessment questionnaire will receive a certificate for their participation on the programme.

The deadline to register is Sunday, 30 April 2023, at 23:59 GMT.

Click here to register for access to the TICKET Training Porgramme

What is Intercultural Competence (IC)?
Intercultural Competence has been defined in a variety of ways by different authors, but for the purposes of this Training Programme we employ the definition from Darla Deardorff (Deardorff, 2020: Preface):

"The [cognitive] skills, attitudes, and behaviours needed to improve interactions across difference, whether within a society (differences due to age, gender, religion, socio-economic status, political affiliation, ethnicity, and so on) or across borders."

Deardorff, D. K. (2020). Manual for developing intercultural competencies: Story circles. UNESCO/Routledge.

The Training Programme consists of a flexible modular programme aimed at staff designed to equip them with the following four components of IC:

  • Intercultural knowledge, addressing not only knowledge of different cultures (their customs, products, and ways of communicating), but also knowledge of your own culture.
  • Intercultural awareness, signifying awareness of the “other” and yourself in the intercultural context.
  • Intercultural attitudes, including respect for equality and diversity, curiosity, and openness as well as general interest in other cultures.
  • Intercultural skills, such as intercultural communication and conflict resolution.

You can find a list of the key terms and their definition that are used in the Training Programme in our glossary by clicking on the link below:

The Training Programme is broken down into four thematic areas:

  • Mobility and its effects on campus
  • Student learning (health and socio-economic needs)
  • Internationalisation of the curriculum
  • University as an intercultural workplace